cancel
Showing results for 
Search instead for 
Did you mean: 
bshirley
New member
2 1 0 0
Message 1 of 3
152
Flag Post
HP Recommended

some screens tell me i need to upgrade from win7 , and then to reinstall win10

hp notebook-15-bs061st
Microsoft Windows 10 (64-bit)

i dont know much about computers, but for some reason my laptop keeps saying i need to upgrade from windows 7 and reinstall windows 10, when ive been running windows10 home, when i click to find out what im running.... it says Microsoft Windows version 1909

(OS Build 18363.628) i dont know what is going on  or how to fix this problem.... also my microsoft store isnt acting right either, not sure if im even able to get all updates , if there has been any.

2 REPLIES 2
Highlighted
Level 15
Level 15
19,470 19,410 1,810 4,292
Message 2 of 3
117
Flag Post
HP Recommended

some screens tell me i need to upgrade from win7 , and then to reinstall win10

@bshirley 

You ARE already running the latest version of Win10, including the latest build that came out only last week.  So, I have no idea why you're getting notifications for upates.

 

You don't get Windows Updates through MS Store; instead, that is used to download and install only apps from the Store.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
bshirley
New member
2 1 0 0
Message 3 of 3
53
Flag Post
HP Recommended

some screens tell me i need to upgrade from win7 , and then to reinstall win10

but why is it telling me that i need to upgrade from windows 7?

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation