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‎02-08-2020 10:55 AM

HP Recommended
Product: hp notebook-15-bs061st
Operating System: Microsoft Windows 10 (64-bit)

i dont know much about computers, but for some reason my laptop keeps saying i need to upgrade from windows 7 and reinstall windows 10, when ive been running windows10 home, when i click to find out what im running.... it says Microsoft Windows version 1909

(OS Build 18363.628) i dont know what is going on  or how to fix this problem.... also my microsoft store isnt acting right either, not sure if im even able to get all updates , if there has been any.

2 REPLIES 2

‎02-08-2020 05:24 PM

HP Recommended

@bshirley 

You ARE already running the latest version of Win10, including the latest build that came out only last week.  So, I have no idea why you're getting notifications for upates.

 

You don't get Windows Updates through MS Store; instead, that is used to download and install only apps from the Store.



I am a volunteer and I do not work for, nor represent, HP
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‎02-13-2020 07:11 PM

HP Recommended

but why is it telling me that i need to upgrade from windows 7?

 

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