sp135630 - installation fails

[wsaarja]

I have a brand new Win11 HP 15-dw1000 -laptop (191M8AV).

There is a HP update available  which constantly tries to update but fails in daily basis. Is there a hint how to go forward with that?

Intel rapid storage - comet lake. sp135630  v18.34.3.1003

[JehanW]

Hello there! I am NOT an HP Worker but I will try to help you! (;

I might suggest that you use the "HP Support Assistant " which will automatically install the driver if manual install fails... 

If this method fails please reply back to me

[wsaarja]

Hi,

this issue is indeed within HP support assistant. Sorry for forgot to mention that.

[JehanW]

Oh alright!

why don't we try to do a manual install if you have done that?

[FredRJ]

I´ve manage to download it straight from the FTP server. However the connection is really bad! So I had to try a few times.

ftp://ftp.hp.com/pub/softpaq/sp135501-136000/sp135630.exe

But straight from my browser it didn´t work, so I´ve downloaded a FTP client to do the job.

After I´ve downloaded and installed it, I went back to support assistant and clear the installation logs and ran update. Now it looks ok.

I hope it helps you.

Cheers