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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: system diagnose error
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06-28-2016 11:53 PM
after many failures to upgrade from windows 7 home premium 64 bit to windows 10, i decided to make a clen install of windows 10. although the system is running once the boot is complete, but the bootup takes almost 1 hour to finish. i tried to make a system diagnose while booting, i receive the error (9LLDU4-55985L-XD6U3G-60QJ03).
do you have an idea on what is going on
thanks for your help
Solved! Go to Solution.
Accepted Solutions
06-29-2016 06:04 AM
Hi,
You're welcome
Your notebook is listed as coming with a 320Gb Hard Drive, but you can just as easily install a 500Gb or 750Gb HDD if you want a bit more space - the drives on the following links are examples that would be fine for your notebook.
The procedure to replace the Hard Drive starts on Page 61 of your Maintenance & Service Guide.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-29-2016 12:21 AM - edited 06-29-2016 12:21 AM
Hi,
The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the slow boot issue you describe.
If you would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your dm4 series notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-29-2016 06:04 AM
Hi,
You're welcome
Your notebook is listed as coming with a 320Gb Hard Drive, but you can just as easily install a 500Gb or 750Gb HDD if you want a bit more space - the drives on the following links are examples that would be fine for your notebook.
The procedure to replace the Hard Drive starts on Page 61 of your Maintenance & Service Guide.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-30-2016 05:24 AM
Hi,
You're more than welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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