cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 2 0 0
Message 1 of 6
3,511
Flag Post

Solved!

system quick test failed

HP Recommended
hp notebook- g070nr
Microsoft Windows 8.1 (64-bit)
when trying to do a system test it says failed.
failure id: U4X47/-74T8KW-XD7(7G-C0DM03
5 REPLIES 5
Highlighted
Level 17
Level 17
44,700 38,157 3,350 14,087
Message 2 of 6
Flag Post
HP Recommended

 

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

You might use F2 and do Component tests if you have the seperate category- and run the specific tests for hard drive and memory.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

Highlighted
Author
New member
6 2 0 0
Message 3 of 6
Flag Post
HP Recommended
I did manage to run the test separately and the hard drive and memory passed the test.
0 Kudos
Highlighted
Level 17
Level 17
44,700 38,157 3,350 14,087
Message 4 of 6
Flag Post
HP Recommended

Have you tried a System Recovery?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Highlighted
New member
1 1 0 0
Message 5 of 6
Flag Post
HP Recommended

I tried using F2 for System quick test, battery, processor wireless module, hard drive smart checks passed but hard drive short DST check FAILED

Failure ID: 9K0E3L-7BC8NG-MFPV6K-60W203

0 Kudos
Highlighted
Level 17
Level 17
44,700 38,157 3,350 14,087
Message 6 of 6
Flag Post
HP Recommended

@Aarin

  The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation