system quick test failed

[z-ivett]

when trying to do a system test it says failed.
failure id: U4X47/-74T8KW-XD7(7G-C0DM03

[CherylG]

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

You might use F2 and do Component tests if you have the seperate category- and run the specific tests for hard drive and memory.

[z-ivett]

I did manage to run the test separately and the hard drive and memory passed the test.

[CherylG · Accepted solution]

Have you tried a System Recovery?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[Aarin]

I tried using F2 for System quick test, battery, processor wireless module, hard drive smart checks passed but hard drive short DST check FAILED

Failure ID: 9K0E3L-7BC8NG-MFPV6K-60W203

[CherylG]

@Aarin

  The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.