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‎10-01-2020 11:01 PM

HP Recommended
Product: 1XE59PA#ABG
Operating System: Microsoft Windows 10 (32-bit)

I am experiencing this same issue. Unfortunately i am now stuck in aloop after pressing F11 and using the Hp recovery options. It just won't recover properly. It just keeps saying installing software, until it stops and says recovery was not successful. You try to resume to the normal windows 10 desktop and the loop begins. Any ideas?

Thanks

2 REPLIES 2

‎10-01-2020 11:07 PM

HP Recommended

@JodyG1 

 

My suggestion: use one of the following tool

 

You have 2 options

 

   1. Please use Cloud Recovery tool

            https://support.hp.com/us-en/document/c06162205

   2. Or use the following tool

           https://www.microsoft.com/en-us/software-download/windows10

 

Machine will activate Windows 10 when you come online using its product key which is embedded in BIOS of your machine.

 

Regards.

BH
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‎10-03-2020 12:54 AM

HP Recommended

Hi, i am unable to do any of these  options as i cannot get past the keyboard language set up screen which then takes me to troubleshoot pc. It just keeps looping. 

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