the notebook does not turn on

[Michele1968]

the notebook does not turn on and in support they told me that there is nothing to do. how can I recover the data?

[zoey7886]

@Michele1968, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Recovering Data from an HP Stream 14-cb107nl Laptop PC That Won't Turn On! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Stream 14-cb107nl Laptop PC does not turn on, and you're unable to get it fixed through support, you can still try to recover the data stored on its internal storage. Here are a few methods you can follow to recover your data:

Remove the Hard Drive (eMMC) and Connect to Another Computer:

• Since the HP Stream 14-cb107nl uses an eMMC storage device, removing it typically requires disassembly of the laptop, which may be difficult and void the warranty if not done properly.
• You can use a compatible adapter or enclosure to connect the eMMC drive to another computer via USB.

Use a Professional Data Recovery Service:

• If you are not comfortable disassembling the laptop yourself, or if the data is highly critical, consider contacting a professional data recovery service.
• They have the expertise and tools to safely recover data from non-functional devices.

Boot from an External Drive:

• If the issue is with the operating system and not the hardware, you can try booting from an external USB drive with a live Linux distribution or Windows PE.
• This way, you can access the internal storage and copy the data to an external drive.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,