• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-20-2023 06:00 AM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

i tried updating my BIOS since my laptop kept running into a problem after ive done a system recovery but when i downloaded the bios update on my USB and plugged it in my hp laptop it said this error : *the system could not find one of the bios update binary files* i need help with this as fast as possible its the laptop my mom got me for my birthday like a week ago and i dont want it to go :c

Category:
2 REPLIES 2

‎12-20-2023 06:43 AM

HP Recommended

@salah608rtv,

 

Check the usb drive to see where bios bin file and signature file(s) are saved. If you see them in the \Hewlett-Pachard\BIOS\Current folder directory, copy and place them in the \BIOS\New folder and try again.

Was this reply helpful? Yes No

‎12-20-2023 08:44 AM

HP Recommended

i did it but the same message kept appearing, anyway i installed a fresh new windows now even though i lost my product key but atleast my laptop is working again, thanks for your reply sir appreciate it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.