this laptop is legit pain

[employedjam]

The keyboard in a basic game is slow, the laptop lags when watching YouTube, and it gets hot so quickly. I don't know what to do with this laptop because, at this point, having it isn't pleasant. This never happened in any other laptops I've owned, like a Macbook. It gets hot but never lags to the point where it's a problem.

[ub6424]

Hello @employedjam 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[employedjam]

[ub6424 · Accepted solution]

Hello @employedjam 

This is a very slow notebook. I would return the notebook if it was purchased recently. Please buy a better model. You are free to choose another manufacturer as well.

Kind regards

[employedjam]

i cant get a new one since we dont have the money so does warrenty help?

[ub6424]

Hello @employedjam 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[employedjam]

i cant get on it because the computer is laggy can i just bring it back i have warrenty cause im tired of how annoying having this laptop is 

[ub6424]

Hello @employedjam 

When and where did you buy the notebook?

[employedjam]

i bought it at jbhifi and had it for 3 months

[ub6424]

Hello @employedjam 

After such a long time you can't return the notebook. Perform a Windows reset with deletion of all data and sell or auction it. Then you should go to a notebook store and look at different brands and models and "test" them with your own hands and then make a decision. It should not be the cheapest or most expensive notebook !

Kind regards