unable to factory reset pc, a required drive is missing

[Lwhalen]

I have an HP Pavillion 17 notebook E019DX Notebook PC.  Product number is E0J97UA#ABA.  Trying to do a factory restart on this pc and keep getting the following message. Unable to  reset your pc, A required drive partition is missing.  Product ID is 00179-60925-97414-AAOEM.  Can someone help me please.  I’ve done everything possible with no luck!

[Paul_Tikkanen]

Hi:

If the factory reset option isn't working, the only suggestion I can offer would be to clean install W8.1 by using the W8 product key in your PC's BIOS as follows...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 Pro 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/5375409/model/662...