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‎09-11-2019 01:44 PM

HP Recommended
Product: 6HS48UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows update all I get is blank screen and personal services not responding error. How do i revert to before the update

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2019 02:47 PM

HP Recommended

I was able to connect with live agent and he fixed the problem remotely. Great service!😃

View solution in original post

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2 REPLIES 2

‎09-11-2019 02:36 PM

HP Recommended

@lomar1 

To uninstall a specific Update, you have to be able to boot into Windows, run Windows Update, select Update History, find the update and uninstall it.  IF you can't get that far, you can't remove an Update.



I am a volunteer and I do not work for, nor represent, HP
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‎09-11-2019 02:47 PM

HP Recommended

I was able to connect with live agent and he fixed the problem remotely. Great service!😃

Was this reply helpful? Yes No
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