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‎05-21-2019 12:45 PM

HP Recommended
Product: HP Pavilion dv6-1370ev Entertainment Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

Hi, 

I lost windows product key that came with my laptop (windows 7 home 32 bit)

the laptop is old ( I bought 10 years ago) but I want to renew it and re install windows again, unfortunatellay, windows product key on the back sticker is unreadable. I couldn't restore windows using the recovery disks therefore I will have to install it from MS Windows website and for that I need the produt key!

can HP help me retrieve it or provide a replacement??

 

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2019 02:59 PM

HP Recommended

@Nesreen 

Sorry but no -- you will not be able to download the Win7 file from MS because they want a Retail product key, and your product key is HP OEM.

You can use this utility to retrieve your existing product key -- but that still will not work with MS:  Showkey - Windows 10 Forums



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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2 REPLIES 2

‎05-21-2019 02:59 PM

HP Recommended

@Nesreen 

Sorry but no -- you will not be able to download the Win7 file from MS because they want a Retail product key, and your product key is HP OEM.

You can use this utility to retrieve your existing product key -- but that still will not work with MS:  Showkey - Windows 10 Forums



I am a volunteer and I do not work for, nor represent, HP
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‎05-24-2019 03:28 AM

HP Recommended

Many thanks for your clear answer

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