• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-27-2020 05:27 AM

HP Recommended
Product: pavilion laptop 15-csxxx
Operating System: Microsoft Windows 10 (64-bit)

hi i have tried to download and install updates but same one keeps failing , it is Intel serial 10 driver, i have tried 3 times now but no joy...can you help?

4 REPLIES 4

‎11-27-2020 08:36 AM

HP Recommended

@b-evans1400 

What kind of update is this?  If this is a Windows Update, which one?  And if so, have you checked the Windows Update history to look at the error codes?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎11-27-2020 09:08 AM

HP Recommended

Its an update actually in the hp support assistant that it says is available..

Was this reply helpful? Yes No

‎11-27-2020 09:19 AM

HP Recommended

@b-evans1400 

Sorry, but that's an unfortunate situation as Support Assistant has been shown to have those issues and there is no available fix for that.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎11-27-2020 09:27 AM

HP Recommended

Ok thanks for your time and knowledge it is appreciated 👍

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.