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‎11-27-2020 05:27 AM

HP Recommended
Product: pavilion laptop 15-csxxx
Operating System: Microsoft Windows 10 (64-bit)

hi i have tried to download and install updates but same one keeps failing , it is Intel serial 10 driver, i have tried 3 times now but no joy...can you help?

4 REPLIES 4

‎11-27-2020 08:36 AM

HP Recommended

@b-evans1400 

What kind of update is this?  If this is a Windows Update, which one?  And if so, have you checked the Windows Update history to look at the error codes?



I am a volunteer and I do not work for, nor represent, HP
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‎11-27-2020 09:08 AM

HP Recommended

Its an update actually in the hp support assistant that it says is available..

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‎11-27-2020 09:19 AM

HP Recommended

@b-evans1400 

Sorry, but that's an unfortunate situation as Support Assistant has been shown to have those issues and there is no available fix for that.



I am a volunteer and I do not work for, nor represent, HP
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‎11-27-2020 09:27 AM

HP Recommended

Ok thanks for your time and knowledge it is appreciated 👍

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