-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: using my laptop and receive a black screen with F2 syste...

Create an account on the HP Community to personalize your profile and ask a question
08-16-2020 07:36 PM
Welcome to the HP support community.
please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default setting
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: If the tests pass, Perform an HP System Recovery
(If none of the above actions resolved the error condition, back up your personal data) and then perform an HP System Recovery on the notebook:
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee