warranty cover

[Paul0714]

HP Notebook 15-BA077S A purchased Oct 16

A fault has occured over the past 8 weeks when 'Copy/Pasting'. Cntrl C to copy a link leads the Laptop to freeze. Ability to close Internet explorer leads to inability to reopen. Laptop needs to be shut down and re started.

The problem then could re occur at any time and has even quickly after restart.

Purchased through PC World, they have only offered 'replacement of keypad buttons', which doesn't solve the problem.

Any solutions welcomed, but I have lost confidence in this product/my current machine so would preferably like to replace or gain refund through Manufacturers warrenty.

Is this covered and likely??

Thanks

[WAWood · Accepted solution]

@Paul0714

Hello;

Allow me to welcome you to the HP forums!

First of all, since you bought this PC from PC World, any return or replacement discussion needs to be held with them, not with HP.  You didn't buy the PC directly from HP, so HP would have no involvement in replacing or refunding your purchase.

If you want to deal with HP,  this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.  For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck