weird start up on windows 11

[hightowerpm]

Recently I updated the ram and ram and nvme card on my hp x360 convertible laptop 14m-dw1023dx. After the upgrade everything seemed fine, I then upgraded to windows 11 and was prompted to update the bios by the computer. Now, not every time but most times when I start the laptop, I get the hp logo. It will then change to a stretched version of the hp logo and show a series of white horizontal and vertical static lines and  then the computer will start normally. It has also crashed once or twice since then with no error message. It just freezes, and I have to hold the power button to turn it off. When I restart it, it's like nothing happened. So far there is no real problem it creates but I'm worried it was crash some time in the future and not come back on. 

[Nirvana_95]

Hi @hightowerpm

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing startup-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if it only happens while booting?

I would suggest you please use the link below and update all the drivers. Once done, let me know the outcome of it: https://support.hp.com/in-en/drivers 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[hightowerpm]

May I know from when are you facing this issue? 

The issue happens only on start up. It has crashed (were the computer locks down completely and I can't do anything. like move the mouse open task manager) When it crashes I have to hold the power button and restart the computer that way. The crashes have happened 4 times in 4 months. The white lines have been persistent i.e. everytime I boot the computer.

Did you make any hardware or software-related changes to it?

I changed the NVME drive that came with the laptop to a 1tb NVME drive and upgraded to 16 gb of RAM. I started the computer a few times after that (2 or 3 times) to make sure it the hardware worked.  After that I upgraded to windows 11, I still don't recall seeing the lines. I got prompted to upgrade the bios with windows updater. That was when I started notice the weird start up behavior.

May I know if it only happens while booting?

Yes, except the few times it has crashed since. The crashing may be unrelated I don't know. It didn't start crashing until after the updates.

I hit the drivers and see if that fixes it and report back.

[Nirvana_95]

Sure.

I will wait for your response.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[hightowerpm]

It said all drivers are current. I re-download the bios again and reinstalled it to see if that would  fix it, it did not

[Nirvana_95]

Thanks for trying the steps.

May I know from where did you purchase the RAM? Also, have you tried a system reset to resolve the issue?

Let me know.

Thanks!