when i give permisson microphone screen goes black

[Asdf832]

when i tap on voice assistant after pressing allow for microphone screen goes black what shoud i do 

[Jerry_57]

Hi @5CD3300CZN,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your screen goes black when you allow microphone access and try to use the voice assistant, there could be several reasons for this behavior. Here’s a step-by-step guide to troubleshoot and resolve the issue:
 

Update Drivers and Software:
 

• Ensure all your drivers, especially the graphics and audio drivers, are up to date. You can use the HP Support Assistant tool to check for updates or visit the Official HP® Support.

Check for Windows Updates:
 

• Go to Settings > Update & Security > Windows Update and check for any available updates that might fix bugs or compatibility issues.

Adjust Display Settings:
 

• Sometimes incorrect display settings can cause the screen to go black. Right-click on the desktop, select Display settings, and ensure the resolution is set to the recommended setting.

Disable Adaptive Brightness:
 

• Adaptive brightness might interfere with the screen settings. Go to Control Panel > Hardware and Sound > Power Options > Change plan settings > Change advanced power settings. Scroll down to Display and turn off Enable adaptive brightness.

Check Microphone Permissions:
 

• Ensure applications have the correct permissions to access the microphone. Go to Settings > Privacy > Microphone and check that the needed app, such as the voice assistant, has permission to use the microphone.

Test Hardware:
 

• If possible, perform a hardware test using the HP Hardware Diagnostics tool to rule out any hardware issues.

Perform a System Reset:
 

• If all else fails, you might consider performing a reset. Go to Settings > Update & Security > Recovery > Reset this PC, choosing either Keep my files or Remove everything based on your preference. Remember to back up important data first.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support