win 10 dll conflict

[Huno]

I have recently purchased the above laptop with a view to producing and presenting slide shows using a sophisticated program used previously with Win xp and 7. The program downloads and installs normally.

On attempting to open the program, I am advised that file D3Dx9_41.dll is not found.

I have downloaded this file but my attempt to install it results in a "not compatible" response.

I believe that the slideshow program does not have a specifically Win 10 friendly version.

Any guidance regarding a way of satisfying the dll requirement would be appreciated.

Alternatively, I should be happy to downgrade to Win 7 if this is feasible and reasonably easy to achieve.

My thanks in anticipation of your time in looking at my problem.

Best regards   Hugh Noble

[banhien]

Hi,

What is the program ? Does it support Windows 10 ? Please check with the software vendor or you can go to its support site / forum to check.

Definitely something to do with two software: Windows (Microsoft) and that product (other vendor). Nothing to do with hardware (HP).

Regards.

[Huno]

Hi Banhien

Thanks for quick response. Program is Wings Platinum 4/5 from Stumpfl. I am finding great difficulty in getting information from Austria.

You are correct in seeing this as a software problem. However, the solution may be to downgrade to Windows 7 which I assume would then have hardware implications - hence the second part of my enquiry.

[banhien]

Hi,

The following forum may help (sorry I can't read them all). I think you need 5.7 or 5.8 up.

     http://forum.avstumpfl.com/

Regards.

[Huno]

Provost

Again, my thanks for your time and effort.

I had contacted Stumpfl Forum and completed an application to join but did not receive a reply. Perusal of the posts you refer to suggests that some people are using Win 10 successfully with Wings Platinum. I have again made contact with them and await their response. Problem not solved but hope has improved.

Huno

[banhien · Accepted solution]

Hi,

Sorry, as mentioned from the beginning Windows 10 and the software are not from HP.

Regards.