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‎08-23-2019 02:29 AM

HP Recommended
Product: HP Spectre x360 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have purchased a new laptop HP Spectre x360 15-ch011dx. Now windows automatically  non activated  with following error "We found a windows 10 home digital license for this device running windows 10 pro. To activate using this digital license, you need to install windows 10 home". My question is as I purchased a brand new PC why this is happened.

 

Thanks 

4 REPLIES 4

‎08-23-2019 03:46 AM

HP Recommended

Hi

Product number
2LV24UA
Product name
HP Spectre x360 - 15-ch011dx
Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP ePrint; HP JumpStart; HP Recovery Manager; HP Support Assistant; HP Connection Optimizer

 

So do you have any receipt for W10 pro, or any details of an offer/upgrade from home to pro?

 

Maybe if you have a Moderator could help.

 

Please advise.

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‎08-23-2019 04:08 AM

HP Recommended

No I don't have any receipt for up gradation from 10 to pro. it was mentioned before  windows 10 pro is activated through organization activation service.

 

Thanks 

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‎08-23-2019 06:46 AM

HP Recommended

It is beyond me, where, when, how and by whom the pro version was installed.

 

So maybe we ask a Moderator to help.

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‎08-23-2019 08:56 AM

HP Recommended

@sam19911

 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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