08-23-2019 02:29 AM
I have purchased a new laptop HP Spectre x360 15-ch011dx. Now windows automatically non activated with following error "We found a windows 10 home digital license for this device running windows 10 pro. To activate using this digital license, you need to install windows 10 home". My question is as I purchased a brand new PC why this is happened.
08-23-2019 03:46 AM
HP Spectre x360 - 15-ch011dx
Windows 10 Home 64
HP 3D DriveGuard; HP Audio Switch; HP ePrint; HP JumpStart; HP Recovery Manager; HP Support Assistant; HP Connection Optimizer
So do you have any receipt for W10 pro, or any details of an offer/upgrade from home to pro?
Maybe if you have a Moderator could help.
Little Boy Blue, come blow your horn.
08-23-2019 08:56 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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