windows 10 pro unable to activate

[sam19911]

Hi,

I have purchased a new laptop HP Spectre x360 15-ch011dx. Now windows automatically  non activated  with following error "We found a windows 10 home digital license for this device running windows 10 pro. To activate using this digital license, you need to install windows 10 home". My question is as I purchased a brand new PC why this is happened.

Thanks 

[Lil_Boy_Blue]

Hi

Product number	2LV24UA
Product name	HP Spectre x360 - 15-ch011dx

Operating system	Windows 10 Home 64
HP apps	HP 3D DriveGuard; HP Audio Switch; HP ePrint; HP JumpStart; HP Recovery Manager; HP Support Assistant; HP Connection Optimizer

So do you have any receipt for W10 pro, or any details of an offer/upgrade from home to pro?

Maybe if you have a Moderator could help.

Please advise.

[sam19911]

No I don't have any receipt for up gradation from 10 to pro. it was mentioned before  windows 10 pro is activated through organization activation service.

Thanks 

[Lil_Boy_Blue]

It is beyond me, where, when, how and by whom the pro version was installed.

So maybe we ask a Moderator to help.

[Cheron-Z]

@sam19911

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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