• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop 15-bs2xx
Microsoft Windows NT

They have taken over completely. They stop my keyboard from working. I can not open my own files. They delete programs and drivers  even ones that HP installed. I have been hijacked. A recover with an HP USB does not even work. They have something not shown called an X: partition. I only see it when they use the command console. How do I get them out?

10 REPLIES 10
HP Recommended

Use the airplane mode key to disconnect any wireless networking connections to your notebook. If you are using a CAT5 cable to connect to a router, disconnect that.

 

Once that is done,  no one can control your notebook remotely.

 

The next step is to use the USB recovery key to reinstall the original OS.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

that did not work once online they reinstall.

HP Recommended

I posted yesterday about how Microsoft has taken over my computer today they deleted a reply for my post.

HP Recommended

@BigBubbaScott,

 

Welcome to the HP Support Community!

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Good day! Take care 🙂

 

Cheers!

 

 

 

The_Fossette
I am an HP Employee

HP Recommended

I have chatted with Microsoft help 51 times since August 2n2nd 2018. Allowed 18 remote desktop sessions from Microsoft help. Factory reset my PC 23 times all with a factory USB from HP. I know alot more now. I am a master electronic technician of 35 years experiance. I retired as a systems Analyst. They took over Semtember 29th 2018 and stayed hidden. Several Hp remote sessions since. They arre hidden in a virtual (C:) on my hard drive. They have taken over my unwritable HP USB it now contains the windows NT.

HP Recommended

Another thing most peole do not know is that Microsoft accesses your computer through Telemetry. Satalites, the enter your computer past any protection or knowlede by youu. I can proove this easily.

HP Recommended

@BigBubbaScott,

Have you actually formatted the hard drive, then re-installed a fresh WIN 10?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
HP Recommended

I have a factory condition USB reset directy from HP. Their USB only reformates the C: partition. My facty USB THAT IS WRITE protected now contains the windows NT and the SQL server. Even when I disable every hidden an not hidden driver for the internet they access my computer through telemetry. I have proof of this. So I purchased a product called Drive Scrub by IOLO this system (remote admin) will not let me run the program. I am a 35 years of experiance electronics technician hardware. I have owned a PC since 1983 it was a Kaypro 2. I retired from a systems analyst position with PianoDisc. The largest player piano company in the country. Thank you for your input. The problem is i cannot change my IP address becacause I rent a ..room with free wifi to the household. I believe even if I format the hard drive and install a fresh copy of Windows 10 they will comeback and do it again. It is Microsoft there is no doubt. They are very dominate to say the very least.

HP Recommended

@BigBubbaScott 

Formatting the entire drive is the only option. That erases all partitions.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.