windows could not complete the installation to install windows on this computer restart

[Tesfahun]

windows could not complete the installation to install windows on this computer restart

[VikramTheGreat]

Hi @Tesfahun,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're seeing the error "Windows could not complete the installation. To install Windows on this computer, restart the installation" on your HP computer. It typically occurs during a Windows setup or reset process. Try the steps below to resolve this issue.
 

✅ Recommended HP Steps:

1. Start in Audit Mode:
   • When the error message appears, press Shift + F10 to open Command Prompt.
   • Type the following command and press Enter: cd C:\windows\system32\oobe
   • Then type: msoobe
   • This should launch the Windows setup screen. Follow the on-screen instructions to complete the installation.
      
2. Enable Administrator Account (if needed): If the above doesn’t work, try enabling the built-in Administrator account:
   • In the same Command Prompt window, type:
   • net user administrator /active: yes
   • Then restart your PC:
   • shutdown -r -t 00
      
3. Use HP Cloud Recovery Tool (if installation fails repeatedly): If the issue persists, you may need to reinstall Windows using the HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support.
    
4. Check BIOS Settings:
   • Restart your PC and enter BIOS (usually by pressing Esc or F10 during startup).
   • Ensure Secure Boot is enabled, and Legacy Support is disabled.
      
5. Run HP Diagnostics:
   • Use HP PC Hardware Diagnostics | HP® Support to check for hardware issues.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat