• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-05-2020 03:07 AM

HP Recommended
Product: hp pavilion dv6 notebook pc
Operating System: Other

windows has failed to start as a recent hardware or software change might be the cause how do i fix the problem

1 person had the same question
3 REPLIES 3

‎07-07-2020 11:20 AM - edited ‎07-07-2020 11:23 AM

HP Recommended

@carol1961mika, Welcome to the HP Support Community!

  • What is the exact model of HP Notebook you are using?
  • Which version of Win OS is installed?

Power reset the computer as mentioned in this document.

 

Try to boot into safe mode and check if that works. If yes, you may disable non-Microsoft services and restart the computer under "msconfig".

 

If the issue persists, we will have to perform a system recovery.

Kindly follow the steps mentioned in this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-07-2020 07:17 PM

HP Recommended

it is a windows pavillion laptop i am not sure the os on this laptop

 

Was this reply helpful? Yes No

‎07-08-2020 05:22 AM

HP Recommended

@carol1961mika

 

Kindly refer to this document to know how to find the version of the OS installed on your computer.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.