windows key not working

[funstix]

Hi everyone

out of the blue my windows key has stopped working. It was working this morning and I noticed it had stopped when using skype but not sure this has anything to do with it.

I have looked at heaps of forums and it does seem to be a problem but I could not find any scenario like mine when no discernible action, new installation or update was responsible. As i say it just came out of the blue. Restarting, shutting down running diagnostics has revealed nothing.

Any suggestions to help would be appreciated.

Cheers and thanks for reading

[A4Apollo]

Hey there! @funstix, Thanks for stopping by the HP Support Forums!

I understand you have keyboard issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard does the issue persist?

Please share the product number of your PC to assist you better.

As you mentioned the windows key has stopped functioning on your laptop.

Try the steps recommended below.

To enable the Windows key, follow these steps:
 
Click Start, click Run, type regedt32, and then click OK.
On the Windows menu, click HKEY_LOCAL_ MACHINE on Local Machine.
Double-click the System\CurrentControlSet\Control folder, and then click the Keyboard Layout folder.
Right-click the Scancode Map registry entry, click Delete and then click Yes.
Close Registry Editor, and then restart the computer.

Refer this article from Microsoft to know more information about enabling the windows key. Link: https://hp.care/2y463ho

Try using the onscreen keyboard as an alternate on your PC.

Try few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, Turn off Filter Keys

Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.

Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.

Refer this article to further troubleshoot keyboard issues with your PC. Link: https://hp.care/2KEglpY

If the issue still persists after trying out the steps.

It is a hardware issue with your PC, keeps contact HP support for service options.

HP Support can be reached by clicking on the following link: 

1. Click on this link – https://hp.care/2moMFSc
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.

Please mark my post as accepted solution if you feel I have answered your query.

Hope this helps! 

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[funstix]

Thanks for the reply.

There were no changes made to either hardware or software. I actually was using the function without issue before I notice it was no longer working, all in the same session. I know, hard to believe.

I do not have or access to an external keyboard to check. However, I have restarted and used the esc key without issue to get to the startup information. 

The product number is 2UJ65PA#ABG

I followed the regedt32 instruction but there was no 'Scancode Map' that is of course if that's the name it is identified by. I would like to try the regedt fix if the entry was there. 

I have uninstalled the keyboards and rebooted without success.  

Any further thoughts?

Thanks

[funstix · Accepted solution]

Hi 

Just wanted to let you know today I had 5 beeps from my laptop, I looked up what this could mean and noticed it was something to do with the BIOS.

I went on to the support page and found there was the latest update from the last week.

I updated the BIOS and the windows key has been fixed accordingly.

Case closed and thanks for responding.

Cheers

[sandytechy20]

@unstix

I see that you were interacting with @A4Apollo. I'd like to help.

Thanks for the reply.

I appreciate your time and effort

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Please mark this post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Cheers.