wrong warranty start date

[Oloap]

I've recently purchased an HP Chromebook 14 and registered the new device online with the HP support site.

However, the dashboard of my HP online account shows a warranty start date few months earlier than my actual purchase date. I filled the form for correcting the warranty details and got an automated feedback this will be addressed within 24 hours but nothing happened since and the wrong warranty start date shows in the HP systems.

I was considering purchasing the HP extended warranty but I'm not really comfortable with that if the dates are wrong. For once I'm not sure what I'd be purchasing (an extended warranty starting from when?) and also HP does not seem very good at keeping their house in order (or explaining to customers what those dates actually mean).

How long should I expect to wait for HP to process my request to amend the warranty start date?

[Oloap]

No feedback whatsoever from HP about the disputed form I submitted a week ago.

Only minor change, on my HP account dashboard, the warranty card used to have a "missing information" flag that has now disappeared. Still the dates haven't changed and do not reflect the correct purchase date.

Not the level of customer service that would encourage purchasing an extended warranty from HP 😞

[praveenbv]

Hi @Oloap,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Oloap]

@Praveenbv thanks for your reply.

However I’m not sure what I’m supposed to do differently than I already did (as described in my original post).

I opened an HP support case that has been ignored for more than a month; I tired the online support chat, but that is completely useless.

Your suggested link points to exactly the same resources that I tried already unsuccessfully.

[praveenbv]

Hi @Oloap

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!