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‎02-22-2023 06:41 AM

HP Recommended
Product: 14-eh0500sa
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've just purchased the HP 14-eh0500sa.

 

It came pre-installed with Windows 11, I've wiped it and installed Windows 10.

 

Have got all drivers working except the one for the fingerprint sensor.

 

Looking in device manager, it shows Hardware ID as USB\VID_06CB&PID_0124&REV_0000

 

A little Googling points towards Synaptics, however I've not found a driver that works.

 

Any suggestions greatly appreciated!

Category:
1 REPLY 1

‎02-24-2023 11:27 PM

HP Recommended

Hi @DRV1010 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing Touch sensor issues.

Please update all drivers from HP Support Assistant and keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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