15s-fq0212ng: LED flashes orange for a long time and short white -

[tklopp25]

Hello, my laptop 15s-fq0212ng no longer turns on. As soon as I connect the power plug, the charging LED turns orange for a long time and white for a short time. 

Pressing the power button for a long time doesn't help, nor does removing the battery.

What kind of error is this?

Thanks for your help.

[zoey7886]

@tklopp25, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Notebook - 15s-fq0212ng! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP 15s-fq0212ng is not turning on, and the charging LED is blinking orange for a long time and white for a short time.

To better understand the issue, could you please check if the blinking follows a specific pattern? For example, does it blink a certain number of times in a sequence before repeating? This can help identify the exact error code.

In the meantime, please try these basic troubleshooting steps:

Perform a Hard Reset:

• Disconnect the charger.
• Remove the battery (if removable).
• Press and hold the power button for about 15-20 seconds to drain any residual power.
• Reconnect the battery and charger, then try turning it on.

Check the Power Adapter & Connection:

• Ensure the charger is properly plugged in and working.
• Try a different power outlet or charger if available.

Inspect the Charging Port & LED:

• Look for any dust, debris, or damage in the charging port.
• Note if the LED behavior changes when wiggling the charger slightly.

Check for Overheating or Component Issues:

• If the laptop was recently overheating, let it cool down before attempting to power it on.

Let me know the blinking pattern and if any of these steps made a difference!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H