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ECK-C
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Message 1 of 2
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Flag Post

2 blue question marks in system tray after upgrading to HPSA version 9

HP Recommended
HP Envy 15-K204na
Microsoft Windows 10 (64-bit)

After upgrading my HPSA version 8 to the new version 9, I now get 2 blue question marks in the system tray.

Clicking either on launches the program to my dashboard screen. Is this a bug, or is there something I should do to correct the behaviour?

I have tried re-booting the notebook several times, but each time I always get the 2 blue question marks.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@ECK-C

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website to install l HP Support Assistant.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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