@ECK-C
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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In Windows, search for an open Uninstall a program.
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On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Figure : Uninstall HP Support Assistant

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Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Figure : Uninstall confirmation

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Restart your computer to complete the process.
When the uninstall process is complete, open a web browser, and go to the HP Support Assistant website to install l HP Support Assistant.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee