3 Yrs Protegent Antivirus Download isn't working due to virus detection

[divya_dg6219]

I got the 3-year antivirus coverage with my laptop, i got the mail which had the link to download the 3 years application. I am not able to download it as it's getting flagged as virus and unsafe. Let me know what can be done.

[Max3Aj]

@divya_dg6219, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your antivirus or browser is flagging the Protegent Antivirus installer as a potential threat, which can happen due to false positives. Here's what you can do to resolve this:

Use the Official Website:

• Make sure you're downloading the installer from the official Protegent website: https://protegent360.com

Temporarily Disable Your Current Antivirus:

• If another antivirus is installed (like Windows Defender or a third-party one), it might be blocking the download.
• Temporarily disable real-time protection, download the installer, and re-enable protection after installation.

Use the Offline Installer:

• Visit the Protegent Support Page and look for the Offline Update or Offline Installer section.
• This version is often less likely to be flagged by browsers or antivirus software.

Run as Administrator:

• After downloading, right-click the installer and choose "Run as Administrator" to ensure it installs correctly.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support