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‎07-26-2016 09:30 PM

HP Recommended
Product: HP ENVY 15t-j000 Quad Edition
Operating System: Microsoft Windows 8.1 (64-bit)

What happened to the HP Software and Driver Downloads for my HP ENVY 15t-j000 Quad Edition CTO Notebook Model# C8P48AV built in July 2013? There were 58 software and driver results for Windows 8.1 64-bit last week when I printed the list last week. Today, I received the following message when I searched for my laptop:

 

We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage.

 

How on earth could they all disappear? I hope this is temporary! Extremely disappointed with HP Support.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2016 12:44 AM

HP Recommended

Thank you banhein! My model's software/drivers support page is back! Glad it was only a temporary problem.

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-j000-Quad-Edition-Notebook-PC-series/5387...

View solution in original post

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3 REPLIES 3

‎07-26-2016 09:44 PM

HP Recommended
@MargotMonique wrote:
... How on earth could they all disappear? I hope this is temporary! Extremely disappointed with HP Support.

Hi,

 

Please come back later, I believe there is a hiccup on many support pages today.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-27-2016 12:44 AM

HP Recommended

Thank you banhein! My model's software/drivers support page is back! Glad it was only a temporary problem.

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-j000-Quad-Edition-Notebook-PC-series/5387...

Was this reply helpful? Yes No

‎07-27-2016 03:29 AM

HP Recommended

Hi,

 

Just let you know, they are back now

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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