• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-01-2022 03:50 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000 (190U5AV)
Operating System: Microsoft Windows 11

A lot of this error:

Percorso dell'applicazione che ha generato l'errore: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_86d9ab8950580d2e\x64\SysInfoCap.exe

Firma del problema
Nome evento problema: APPCRASH
Nome applicazione: SysInfoCap.exe
Versione applicazione: 1.41.2741.0
Timestamp applicazione: 62193871
Nome modulo con errori: combase.dll
Versione modulo con errori: 10.0.22000.527
Timestamp modulo con errori: 244b2314
Codice eccezione: c0000005
Offset eccezione: 0000000000047285
Versione SO: 10.0.22000.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: ac12
Ulteriori informazioni 2: ac127e2e9b36d075e28ff7eedfc59ecf
Ulteriori informazioni 3: 41b1
Ulteriori informazioni 4: 41b167b956541b6b4e78cdbb6b67d30c

Ulteriori informazioni sul problema
ID bucket: f926292b247a70318fa77122f91a7e4f (2280916131308535375)

I tried to rollback HPSA drivers from 1.41.2741.0 to 1.40.2695.0: same trouble!

 

To reproduce this error:
shutdown PC (fast boot is enabled) and remove power cable for 30 seconds
reconnect power cable
power on pc
ERROR.

If i don't remove the power, no error.

 

I also tried to delay the HPSA service but it's impossible (startup delayed = error 87)

alexzangi_0-1648806435799.pngalexzangi_1-1648806548833.png

 

alexzangi_2-1648806600505.png

 



2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.