-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- ACPI/HPQ6000 driver

Create an account on the HP Community to personalize your profile and ask a question
01-06-2018 02:36 AM
I put a fresh Windows 7 on this ProBook, managed to find most drivers, but, still 2 things missing: one for something unnown with ACPI/HPQ6000, and one for Trusted Platform Module 1.2.
Maybe not very important, but, I like to make things perfect...
Solved! Go to Solution.
Accepted Solutions
01-06-2018 05:22 AM
For the ACPI/HPQ6000, use the following softpaq. http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-06-2018 05:22 AM
For the ACPI/HPQ6000, use the following softpaq. http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-06-2018 09:04 AM
Great!
One more problem solved!
Now I've onkly got the yellow sign for the TRUSTED PLATFORM MODULE 1.2 left.
And I cannot get into the BIOS of this great second hand Probook, I do not know the password, but, I do not think there is a solution for that?
01-06-2018 09:22 AM - edited 01-06-2018 09:28 AM
You may be able to get into the BIOS with help from the Enterprise side of HP (HPE) by contacting support. It is unlikely to be free. There is also the slightly risky solution for that at some BIOS forums.
Unless you have a need for the TPM module it isn't really needed and not such a big deal. I say that because unless you can enter the BIOS, it can't be made available and used anyway.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-06-2018 09:29 AM
Yes, I thought so.
I have read about the risky way to tacle this problem, making sure all energy is disconnected etc, taking out the battery and something else, right?
Not something I an going to do right now I think.
Maybe later, if really necessary, should I want to make sure the ProBook will boot from DVD or USB stick or so, I dont think it will do that now..
01-06-2018 09:41 AM - edited 01-06-2018 09:43 AM
You should still be able to boot from DVD or USB unless the previous owner made changes to the BIOS such as disabling USB boot, which prevents that for security reasons.
HP can provide a SLIC file that would enable you to reset the BIOS,
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-06-2018 10:01 AM
Well, all I see on F9 is:
Notebook Ethernet
Notebook Harddisk
Notebook Upgrade Bay
So I just concluded "no booting from USB or DVD".
However, I never tried....
None of these here right now to test it, what do you think, will that work, or not?
Should I go and pick them up ? -:)
01-07-2018 03:05 AM
@Schaaf wrote:Well, all I see on F9 is:
Notebook Ethernet
Notebook Harddisk
Notebook Upgrade Bay
So I just concluded "no booting from USB or DVD".
However, I never tried....
None of these here right now to test it, what do you think, will that work, or not?
Should I go and pick them up ? -:)
A USB stick will not appear in the list if not connected before notebook is powered on. The same thing applies to a DVD. The bootable DVD must be in the drive. The USB stick must be bootable. I have been booting from both for years. I use Linux Distros on USB and DVD with notebooks. Even my oldest notebook would boot from USB and DVD.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-08-2018 02:36 AM
Yess, you are right, I picked some up, the Probook will boot from a Windows CD/DVD, and, it tries to boot from USB stick, but, not quite.
I tried a USB stick with live Linux, works fine on my other Probook (slightly older), but this one boots on the USB stick but stops after a while, black screen.
So if I want to use that I will have to reset the BIOS I think....