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willyjsr1
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ADOBE TECH SUPPORT SAYS NO COMPATIBILITY WITH DVD/CD-ROM BURNER, SUGGEST WORK AROUND

HP 15-0011DX
Microsoft Windows 10 (64-bit)

     HP LAPTOP  15-0011dx

 

                 ADOBE TECH SUPPORT CAN ONLY TELL ME THE ADOBE PREMIERE ELEMENTS SOFTRWARE IS NOT COMPATIBLE WITH THE DVD DRIVE AND I HAVE TO DO A ISO IMAGE THEN MAKE A DVD OR FIND A SOFTWARE OR FIRMWARE THAT WILL RECOGNIZE ADOBE.  WHY CAN'T ADOBE OR HP HAVE SOFTEWARE OR FIRMWARE ADDRESSING THIS PROBLEM.  ANYBODY HAVE A SUGGESTION, THAT IS ALL THEY CAN SUGGEST, UNBELIEVABLE IN THE YEAR 2020.   ALSO CAN'T TURN THIS PICTURE STRAIGHT UP?                                             IMG_2087.jpg

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ADOBE TECH SUPPORT SAYS NO COMPATIBILITY WITH DVD/CD-ROM BURNER, SUGGEST WORK AROUND

@willyjsr1 

 

Adobe has to do that for ALL CD/DVD burners from all vendors, not just HP. HP does not have Burning ISO product but normally HP will include a burning software for machines which have Optical Disc Drive (ODD - CD/DVD burner).

 

By the way, you can use Windows 10 to burn ISO file, no need to have another software

 

   w10 burn.png

 

That means all you need: from Adobe save as ISO image then use Windows 10 to burn.

 

Regards.

BH
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willyjsr1
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ADOBE TECH SUPPORT SAYS NO COMPATIBILITY WITH DVD/CD-ROM BURNER, SUGGEST WORK AROUND

Mr. Banhien

 

I found that out while trying to figure out why my burner wasn't recognized and EXPLAINDED  that( I created a ISO image) to the Adobe tech, and they still couldn't tell me that till 30 minutes later.   My whole issue though is, I had Pinnicle, Corel, and Roxio programs that had no problem with direct creation of video DVD's via my burner, they even gave the OPTION of creating a ISO image if you wanted.  So this is just not a sense maker for me when others can make it happen.   Adobe can if they want, obviously they just don't want to!

 

Thanks anyway for the info, rather just do a straight burn!

 

 

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