AMD USB 3.0 eXtensible Host Controller PROBLEM

[mmazzon]

Hi, I have a big problem with USB 3.0.

I tried to fix the problem with the solution in this forum, but they can't work.

https://support.hp.com/it-it/drivers/selfservice/hp-15-bw000-laptop-pc/15551418/model/17133005

here there aren't drivers for usb or chipster for AMD.

I downloaded drivers from AMD chipster and i flashed BIOS but they can't work.

What should I do?

Thank you

[A4Apollo]

Hi! @mmazzon, Welcome to HP forums.

I understand you have 3.0 USB connection issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your PC?

Have you tried checking using a different USB device or different ports on your PC?

As you mentioned you have issues connecting your printer using USB 3.0 connection.

Please try the steps recommended below.

Some USB 2.0 devices will not work when connected to a USB 3.0 port. To fix this, uninstall the USB 3.0 driver in Device Manager using the following steps.

1. In Windows, search for and open Device Manager.

2. Locate the USB 3.0 Root Hubs under Universal Serial Bus Controllers.

   Figure : Locating the USB Root Hub

   

3. Right-click the USB 3.0 Root Hub, and click Uninstall.

Refer this article to further troubleshoot USB connection issues with your PC.

Also, try updating the  BIOS on your PC and check if it helps.

Link to update the BIOS.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mmazzon]

I had already tried to uninstall the drivers but it does not work
I have updated the bios

USB ports do not provide power

The pc is new

I do not know what to do

[Riddle_Decipher]

@mmazzon

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

If you've already checked with multiple USB ports and none of them work, I suggest you Contact HP to have the device repaired:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[alucard4ever]

HP Probook 455 g2 use the driver from windows 8.1 x64Bit it will give Power to the USB AMD 3.0 Filter its under Chipset it should then work as well for your device in there, HP also has the windows 10 x64Bit drivers as well this drivers give the USB 2.0/3.0 power and response to make it work, the reason this has an issue its from Microsoft putting a generic updated driver and needs to have the AMD driver for this only to work properly...