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12-29-2018
01:41 AM
- last edited on
12-29-2018
09:15 AM
by
rick-s
@simitu I currently have one of the same problems as you do, about the fan running hot while charging it with the AC plugged in. Mine got a little better but it is still warm to the touch above the keyboard when charging the laptop.
Let me know if you find out a solution or something because the laptop is amazing except this heating up.
12-30-2018 09:54 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that you're experiencing overheating issue,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Did this happen after a recent window or software update?
- What is the operating system?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's update the bios:
Check for BIOS updates and install them using instructions in the HP support document Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee