Accelerometer Hardware not present or supported on this unit

[NikTeslaNY]

After initial bootup and Win 10 upgrade to 1703 I got the message "accelerometerDLL.dll missing." Looking that up I discovered this item which suggestted that re-installing this software http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe would fix this issue.

After sp71714 installation I get the message:

"the HP 3D DriveGuard driver cannot install, the Accelerometer hardware is not present or not supported on this unit."

I checked the device specifications in HP Envy x360 m6 Convertible PC (model numbers m6 through aq0XX) - Maintenance and Service Guide and it specifically says that it is present and supported.

Is there a different version of the software that supports this model? I was unable to find it in the downloads section.

[Paul_Tikkanen · Accepted solution]

Hi:

Open the Windows Control Panel, select Programs and Features, right click the entry for the HP 3D DriveGuard, and select Uninstall.

When this has completed, restart the notebook.

When you are at the Windows desktop, download and install this version of HP 3D DriveGuard at the link below, and restart the PC.

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

[NikTeslaNY]

That solved the problem - installed without complaint.