Accelerometer not working after Win 10 update

[TopCat25]

Following todays Windows 10 update accelerometer stopped working.

I've twice uninstalled then downloaded the DriveGuard prog from HP but on restart the same issue pops up. Reinstalling hasn't cured it.

What's going wrong?

[DavidPK · Accepted solution]

Hi,

Try the following.

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

When this has completed, restart the notebook.

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

Download and install the x64 version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook.

Regards,

DP-K

[TopCat25]

Hi.

Followed your instructions & on restart no error message! 

It look like that sorted it, thanks!

[DavidPK]

You're welcome

All the best,

DP-K

[schwarja209]

This version is no longer working with the latest windows update.  Is there a newer version of the accelerometer software?

[Wally_G]

I've tried it with sp82228 (I have HP OMEN 15-ax200nw) and it didn't work, I don't have HP 3D driveguard in my program list) Do I have to have this exact sp81142 version? What can I do to install it?

Best regards,

[Ivaylo]

Hello,

I followed the instructions and now the error is gone BUT because in the first steps I uninstalled HP DriveGuard. This solution is in fact not for the software, but for the driver. At the moment No DriveGuard, No Problems.

Is this enough? Shall I consider that DriveGuard tool is no longer needed and only updated driver is enough to keep my HDDs secured?

Thanks!

[Skyfox5]

Hello,

That's a good question. The workaround worked for me too, but it's still a workaround and i don't have HP DriveGuard installed anymore too. Will be the driver enough for HDD security?

Thanks.

---

@Ivaylo wrote:

Hello,

I followed the instructions and now the error is gone BUT because in the first steps I uninstalled HP DriveGuard. This solution is in fact not for the software, but for the driver. At the moment No DriveGuard, No Problems.

Is this enough? Shall I consider that DriveGuard tool is no longer needed and only updated driver is enough to keep my HDDs secured?

Thanks!

---

[LucaT88]

Completely agree with you, the problem IS NOT SOLVED.

This is just a workaround for having a working driver but not a working HP 3D DriveGuard -in fact the software is not installed at all in this way- and I am not surprised I do not get an incompatibility message from windows.

Moreover, this is an old version of the 3d  driveguard driver tha is not compatible for all the new Laptop series, mine included.

We DO NOT NEED a workaroud to just avoid windows 10 error messages but an UPDATED & COMPATIBLE version of the HP 3D DriveGuard software.

[LucaT88]

Got the same problem, but this is NOT a FIX.

This is just a workaround for having a working driver but not a working HP 3D DriveGuard -in fact the software is not installed at all in this way- and I am not surprised I do not get an incompatibility message from windows.

Moreover, this is an old version of the 3d  driveguard driver that is not compatible for all the new Laptop series, mine included.

We DO NOT NEED a workaroud to just avoid windows 10 error messages but an UPDATED & COMPATIBLE version of the HP 3D DriveGuard software from HP.

If we want to aviod having any incompatibility message from Windows this is just fine, but it is not different from just unistalling the HP 3D DriveGuard, since unistalling the programme dosen't unistall the driver  at all (we know that windows automatically reinstall the missing driver at the following startup)