• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-06-2018 03:59 PM

HP Recommended
Product: HP Pavilion dm1 LYO73UA
Operating System: Microsoft Windows 10 (64-bit)

Hello , I need help as I have accidentally deleted the items that was in the HP_Tools E: drive folder. It is now currently empty and named just E: drive. Was the BIOS in the folder? I have quite an old laptop, bought it in 2011. Anyway, is there any way to recover these files? I looked at the downloads page for my product and I downloaded two HPSupportSolutions Framework 12 files but thus far nothing. I am not sure where the BIOS is. Please help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2018 03:25 AM

HP Recommended

Hello @Moongrl

 

Welcome to the HP Support forum.

 

The HP Tools partition does not contain critical information - it may have information about UEFI hardware diagnostics and this partition may be used during BIOS updates. Without the UEFI hardware diagnostics, the BIOS will offer you only basic diagnostics such as HDD and RAM tests.

 

Your PC originally comes with Windows 7 preinstalled and above you selected you use Windows 10

If you demand (want) to attempt to reinstall HP Tools, you can visit this URL >> https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm1-3000-entertainment-notebook-pc-seri...

and select your Windows version, under BIOS-Tools download the .exe file and run it

 

However, note that this is for Windows 7 and not tested for Windows 10 - it might not work under Windows 10.

 

If I were you, I would just leave it like it is now 🙂

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-07-2018 03:25 AM

HP Recommended

Hello @Moongrl

 

Welcome to the HP Support forum.

 

The HP Tools partition does not contain critical information - it may have information about UEFI hardware diagnostics and this partition may be used during BIOS updates. Without the UEFI hardware diagnostics, the BIOS will offer you only basic diagnostics such as HDD and RAM tests.

 

Your PC originally comes with Windows 7 preinstalled and above you selected you use Windows 10

If you demand (want) to attempt to reinstall HP Tools, you can visit this URL >> https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm1-3000-entertainment-notebook-pc-seri...

and select your Windows version, under BIOS-Tools download the .exe file and run it

 

However, note that this is for Windows 7 and not tested for Windows 10 - it might not work under Windows 10.

 

If I were you, I would just leave it like it is now 🙂

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎11-08-2018 09:49 PM

HP Recommended

Hello, thanks very much for your reply and assistance. I followed your instructions and downloaded the .exe file. Even though, I am currently on Windows 10, I ran it and it installed the BIOS folders on the E: drive. It seems to be in working order. Thanks again!!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.