Account set to English but all my email and secondary pages on HP are defaulting to German.

[GJS1357]

How do I fix the issue of emails in German and secondary Application pages are also in German when my settings are all for English! 

[A_Gayathri]

Hi @GJS1357,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product Account set to English but all emails and secondary pages on HP are defaulting to German.. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GJS1357]

Thank you for your help. The issue isn’t with my printer or hardware but with the software user application. My account is set to English but when emails come form HP they are in German and when I access any other pages of HP online from my account the turn to German. No idea how to change the default settings. 

[A_Gayathri]

Hi @GJS1357,

Thank you for your response, As the issue still persists,

I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!