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spectred
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Action Keys not working even after enabling them in bios

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hp spectre x360 convertible ap0
Microsoft Windows 10 (64-bit)

even after enabling action hotkeys in bios, I still have to press Fn + the F Keys for actions. This is irritating. I sometimes use an external keyboard, but it does not matter as the same thing happens on the HP keyboard as well.

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spectred
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Thank you HP, for your ultra quick response. Not.

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The_Fossette
HP Support Agent
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Message 3 of 15
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@spectred

 

I reviewed your post and I understand that the action keys are not working on your computer.

 

I apologize for the delay. Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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spectred
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updating the drivers of no help

 

i am not updating my BIOS as i don;t want to risk making this laptop more useless than it already is

 

my computer is 

HP Spectre x360 - 13-ap0039tu

 

Cannot believe it is 2020,and HP still have these ridiculous issues.

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spectred
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of course wasted more time updating the BIOS with no solution to this problem. wish i could hurl this machine that does not even have a hotkeys function working properly.

 

 

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The_Fossette
HP Support Agent
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@spectred

 

I recommend you perform a systme restore back ot the date when the computer was working fine.

 

Refer to the below artilce for detailed steps.

 

https://support.hp.com/in-en/document/c04758961

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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spectred
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Hang on - So I've got to back up all my data, so that I solve this problem that is created by HP - and as I waste more time, who knows if the fix is going to work.

 

In addition, is this your solution, every time this happens I do a system restore?

 

 

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spectred
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Because this happens continuously. I would have thought you would have an actual fix?

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spectred
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i do not have any restore points

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praveen196
HP Support Agent
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@spectred 

 

I understand your concerns.

 

Please look for the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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