Adobe Creative Cloud Photography Plan Code not valid (free with purchase of HP laptop)

[Oenigeter]

Good Morning, I recently purchased a Laptop from HP and it came free with a 12 months membership for Adobe Creative Cloud Photography Plan. I received an email from donotreply.hpstore@hp.com  with a link to redeem and it automatically copies the code into the Adobe registration Page. So there is nothing manual I need to do and I could do wrong... However, the code is not accepted and it displays invalid code. Also comparing the required code (24 characters) and the provided code by HP (34 characters) shows something is not right here... 

Is this a known problem or could anyone assist how to resolve it?

Thanks and best regards,
P

[Hawks_Eye]

Hi @Oenigeter 

Welcome to the HP Support Community! We're here to help you get back up and running.

Support here is for technical assistance only, in this regards please contact our sales team for further assistance.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[DavidLopes03]

Hello, I have the same issue

[djayyu]

i have this same issue and need it resolved 

[mh1641]

I have the exact same issue...

[Tximas]

Same issue here too.

What I realize is that the offer ended on 30 of November 2024. 

[mh1641]

Hm in my mail and on the website it says 31th of October, 2025.

 

 

[mh1641]

Soo.. I've tried to contact the HP store support through every possible contact way: Mail, Phone, on the Website, and no one could help me or send me to the right person to solve this issue with the invalid product key. It seems that they have ended the store support with the insolvency of DigitalRiver, and the general HP support team is trying hard not to let customers know about it. 

This also probably means that the HP store is actively deceiving customers with the Adobe Creative Cloud Plan offer. I'm really considering sending back my laptop, as this offer was a huge part of why I decided to buy the laptop in the first place. 

To all future HP customers: There is currently no support for problems like these available, so please, really, really consider very carefully if you want to buy a laptop from the HP website at this moment. I fear that our issue with the invalid code will not be fixed..

[Tximas]

Hello Hawks_Eye,

I have same issue, can you share with me the next steps so I can contact with the right person?

Thanks you.

[Hawks_Eye]

Hi @Tximas 

Welcome to the HP Support Community! We're here to help you get back up and running.

Sure, I'd be glad to assist you further.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye