Adobe free offer availability

[Jade622]

I bought my hp laptop in this spring. I've got no mail on Adobe offer. Can I have any chance to get offer on premiere pro?

[GOLD_MASTER]

Hi @Jade622, welcome to the HP Support Community.

Adobe offers on HP laptops are usually limited by model, region, and date, so not every buyer receives the same offer by email, and I cannot confirm from the community whether your HP 15-fd1000 is eligible for the Premiere Pro offer.

Please try these steps:

1. Check your spam and promotions folders for an email from HP about the Adobe offer.

2. Open HP Support Assistant on your laptop, and check for any offers listed for your model.

3. Confirm the exact date you bought the laptop, and where you bought it, as the offer period matters.

You can also contact HP Support to check the eligibility of your model here: https://support.hp.com/us-en/contact-hp

Could you tell me the exact date you bought the laptop, and the country where you bought it?

[Jade622]

Thanks for your solution.
I  have not found the mail yet.  I will try again.

I remember several popup notice on the adobe offer, bu not now. 
I bought this on 24 March bu internet shopping in Korea.

 Thanks again for your support again.

[GOLD_MASTER]

Hi @Jade622, thank you for the update, and it is good to know the purchase details — an HP 15-fd1000 (917T9AV) bought online in Korea on the 24th of March, with pop-ups you remember seeing.

The Adobe offer is redeemed from the welcome email or the pop-up that appeared after setup, so the email is the key part.

1. Please search the inbox of the email address you used for the purchase — including the Spam, Promotions and All Mail folders — for messages from HP or Adobe dated around the 24th of March, since the offer link is in that welcome email.

2. Please sign in to the HP account you used for the purchase and check the account and the registered product (917T9AV) for the Adobe offer.

3. If you find the email, please follow its redemption link and sign in (or create) your Adobe account there — the offer has to be claimed from that link.

Could you let us know if you find the email, or which email address was used for the purchase? If the email is nowhere to be found, an HP specialist will need to check the offer eligibility for your 15-fd1000.

[GOLD_MASTER]

Hello Moderators, this user (@Jade622) needs help from an HP specialist/technical agent to contact them directly: Adobe free offer eligibility check for an HP 15-fd1000 bought on 24 March in Korea, welcome email not found. Thank you!