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‎12-14-2025 07:27 AM

HP Recommended

After a recent Windows update my Spectre x360 Desktop -V81U9RZ reports No Audio Device installed.I would be grateful for advice on restoring the device.

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1 REPLY 1

‎12-17-2025 02:26 PM

HP Recommended

Hi @Roly48,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

  • Which version of Windows are you currently running?
  • Are you using built-in speakers, headphones, or both?
  • Did you notice any audio issues before the update, or did this happen immediately after it installed?

In the meantime, here are some troubleshooting steps you can try:

  1. Check Device Manager:
    • Press Windows + X → Device Manager → Sound, video and game controllers.
    • See if your audio device appears there or if there’s a yellow exclamation mark.
    • If missing, click Action → Scan for hardware changes.
  2. Update or Roll Back Drivers:
    • If the audio device appears but isn’t working, right-click → Update driver → Search automatically.
    • If the issue started after a recent update, you can also try Roll Back Driver under Driver Properties.
  3. Run Windows Troubleshooter:
    • Go to Settings → System → Sound → Troubleshoot and follow the prompts.
  4. Check HP Support Assistant:
    • Open HP Support Assistant → My devices → Updates to see if there’s an updated audio driver specific for your Spectre model.
  5. BIOS/Chipset Updates:
    • Occasionally, Windows updates require updated BIOS or chipset drivers. Check HP’s support site for your Spectre x360 model to ensure everything is current.

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


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