After fingerprint is recognised pin is required to sign in

[Sanchit23]

I have been using the hp envy 13 aq 1014tu model laptop for the last 4 months and all the system updates are regularly done. Then suddenly my fingerprint sensor didn't work so I had to reboot the laptop to make it work again. But now whenever I use my fingerprint to sign in I also need to fill up the pin to sign in. When I checked the sign in options for the problem it showed windows hello is preventing from showing some options.

[Kumar0307]

@Sanchit23, Welcome to the HP Support Community!

Let us try these steps: 

Go to Windows Settings > Accounts > Sign-in options window.

On the Sign-in options window, under Require sign-in and the question “If you’ve been away, when should Windows require you to sign-in again?”, select Never from the drop-down box.

Now, check if the issue is resolved.

Hope this helps! Keep me posted. 

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