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Am I the only HP user who cannot get any help from HP Support or there are more Humans facing this

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HP 14cf1001nx
Microsoft Windows 10 (64-bit)

Dear HP Community,


My  HP Notebook battery conked off without warning and I reached out to HP support who promptly replied someone will contact me soon. that's it. After that there is RADIO SILENCE and no one reached out to me. Reaching HP service via phone was herculean task and again the operator asks 'passcode' What the hell is that? I was directed to atleast two numbers who had same query. Is this how HP(sic) support works?

All I wanted to know was the cost of battery and how to go about. My notebook is two years old and battery is out of warranty. that'; OK.


masood, india. 

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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