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HP Recommended

@TheMozart How do you intent to fix that issue? Do elaborate, also, did you make use of a recovery media? as suggested before?

Keep us posted and good luck!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Sorry, I didn't reset my laptop with retail copy of Windows. I did reset (install Windows after install solid state drive) with recovery media created with Windows Media Creator tool. Because my recovery media is lost for 6 month. But both of them (HP Recovery Media and Windows Recovery Media) have same problem (system analysis failed in HP Support Assistant). Reason of system analysis error in HP Support Assistant is just syntax error in HPSF.exe, not something else. I'm trying to find broken file in HPSF.exe. Because I'm trying to repair this program instead of you. I will release patch for HP Support Assistant soon.

HP Recommended

I did give a name to this problem. Name of this problem is "raxA859". If you ask where does this name come from, "rax" is a variable of a NOP that causing system analysis failure. "A859" is last four digits of adress of a NOP that causing system analysis failure.

HP Recommended

Ek Açıklama 2020-03-16 015821 (2).png

Ek Açıklama 2020-03-16 015821.png

What did you do to this program? If you find the error in the program to the nation, do you say we will reward you? There are tons of errors in the program as in the picture, but no one is even aware of this. Tell me what is your purpose in making this program this way.

HP Recommended

@TheMozart I understand your concern in its entirety now, and considering program creation or editing is not something we work on at the community, I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I'm seriously telling you that there is a error in this program, you don't believe it. I am trying to repair this program for you, the inside of the program is like a maze. After debugging, I looked at the wrong codes, you officially squeezed into the mouth of the program. For example, what is it like to add unnecessarily "else" command to this program like in picture, tell me (I get very angry when I see this code). Also, it gives unexpected token error in line 1 location 162 and 180 while system analysis process fails like in another pictures). Older version of this program doesn't give this error. Fix the error in this program or I will repair it, albeit difficult.

Ek Açıklama 2020-03-16 015821.png

Ek Açıklama 2019-12-18 184459 (1).png

Ek Açıklama 2019-12-18 184459 (2).png

HP Recommended

@TheMozart I understand your intention to help us and while I appreciate that, If you need anything else from HP, I suggest you respond to the private message I sent out to you.

Good day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I did not see any visible problems with the language files (language files in .xaml format) and Visual Studio also found no errors in language files other than English. However, while system analysis fails in language files other than English, it gives unexpected token errors. When I review language files (I have decompiled HP Support Assistant and I examined language files), these language files work with the help of variables, and each variable is given a sentence. I wonder if they wrote the variables in language files other than English wrong, or is there an error in the code where those variables were created? (If there was an error in the code where the variable was created, the system analysis would fail in the English language as well.) Please fix and update this program, there's no other solution.

HP Recommended

I had a strange incident today. When I asked to check the update of the HP Support Assistant program, I accidentally pressed the button to check the messages. When I said let me wait for the system analysis to fail, the system analysis was successful once, but after that the system analysis started to fail again. I do not know why and how successful system analysis. However, the reason for the failure of the system analysis is already clear.

HP Recommended

The codes of this program are like a comedy movie scene with a computer programmer script. You are not even aware of this. You deny what I say. However, Visual Studio says that you are in the program as in the picture.

Ek Açıklama 2020-03-16 015821.png

Please fix the errors in the program immediately. Because everyone have this problem and we can't update drivers and read messages for a couple of year.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.