• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-27-2019 08:07 PM

HP Recommended
Product: Envy x360 Convertible

Hi, 

I recently bought an HP Envy x360 Convertible and I tried downloading an anti-virus protection that I have a subscription with (Norton). But it would not allow me to download it because there was another one already installed-McAfee Live Safe. This was a plesant surprise-the only thing is I am not sure how long that will last. It does not say whether it's a trial version or not. Has anyone here noticed this about their hp purchase? Can you tell me about your experience with the anti-virus protection and if you eventually had to purchase another one or extend the McAfee?

 

Thanks in advance for taking the time to answer my question. 

3 REPLIES 3

‎04-27-2019 08:25 PM

HP Recommended

@Thailandblue 

 

What is your Envy x360 Convertible  ? Third party software on your machine normally are TRIAL version, you can use for 30, 60 or 90 months then you have to buy.

 

For Anti virus software, you normally have to pay yearly to get upgates.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-27-2019 08:31 PM

HP Recommended

Thanks! Oh, I forgot to mention it was a laptop. I thought that it may be a trial version it just didn't say so. I wish it would tell me how long I had to use it. If its a trial, won't I receive a reminder when it will begin to expire? I am wondering if I should wait for it to expire or just go ahead and download my own...

Was this reply helpful? Yes No

‎04-27-2019 09:25 PM

HP Recommended

@Thailandblue 

 

You can uninstall it and try newer product yourself

 

   https://itstillworks.com/uninstall-mcafee-trial-version-6800351.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.